Your Privacy Is Our Priority

Mostly Play Privacy Policy – How Your Information Is Collected and Protected

Mostly Play Your personal information is treated with the utmost care. This policy clearly outlines what data is collected, why it is collected, and how it is kept secure. No hidden clauses.

Effective: January 2026 Last Updated: January 2026 Initial version in Bengali

Our Core Privacy Commitments

These are the six principles that guide how we handle your data

Only Necessary Data

Mostly Play Only the information strictly necessary to provide our services is collected. We do not ask for any unnecessary personal details.

Encryption Protection

All your data is stored and transmitted using 256-bit SSL encryption, making it virtually impossible for hackers to access.

Never Sold to Third Parties

Your email address, phone number, and personal details are never sold to advertisers or any third party.

Your Control

You can view, update, or delete your data at any time. You own your information.

Restricted Access

Only authorized personnel can access specific data on a need-to-know basis. Internal policies are strictly followed.

Regular Security Audits

Our data protection systems are regularly audited by third parties. Any vulnerabilities identified are addressed promptly.

Data We Collect — At a Glance

See the list below Mostly Play What types of data are collected, why they are collected, and whether they are shared with third parties.

Data Type Purpose Retention Period Shared with Third Parties?
Name, Mobile, Email Account Creation & Communication 5 years after account closure No
NID / Passport Number KYC Verification As Required by Law No
Payment details (bKash/Nagad number) Transaction Processing 7 years for transactions Payment gateway only
Gaming History Service improvement & dispute resolution 3 years No
Device & IP Information Security & Fraud Prevention 1 year No
Cookies & Browsing Data User Experience Improvement Session / up to 1 year Analytics Tools
1

What Information We Collect

Mostly PlayVarious types of information may be collected — voluntarily or automatically — when you create an account and use services on -.

What You Provide (Voluntarily):

  • Full name, date of birth, email address, and mobile number.
  • Password (stored in encrypted form — we never have access to it).
  • National ID or passport details for KYC verification.
  • Your bKash, Nagad, or Rocket number for payments.
  • Messages and attachments sent to customer support.

Automatically Collected Information:

  • IP address and device type (mobile/desktop).
  • Browser type and operating system.
  • A log of which pages you visited on the site and for how long.
  • Gaming session data (bet amounts, outcomes, timestamps).

Automatic data collection is primarily used for security and fraud prevention — not to track your identity or location.

2

Why We Use Your Data

Mostly Play Your information is used only for specific, legitimate purposes. Each purpose is clearly outlined below:

  • Account Management: Account creation, login, and identity verification.
  • Payment Processing: Confirming and recording all deposits and withdrawals.
  • Customer Support: Responding to your questions and complaints.
  • Security & Fraud Prevention: Detecting unusual activity.
  • Legal Obligations: Meeting licensing and regulatory requirements.
  • Service Improvement: Analysing user experience to improve the site.
  • Contact: Sending important notices or promotional content (you can opt out at any time).

📌 Mostly Play Your data is never shared with or sold to third parties for advertising purposes.

3

How We Keep Your Data Secure

Data Protection Mostly Play Multiple layers of security measures are in place:

  • SSL/TLS Encryption: HTTPS is active across all pages of the site. Your data cannot be intercepted in transit.
  • Database Encryption: Stored data is also kept in encrypted form. Even in the event of unauthorized server access, the data will remain unreadable.
  • Two-Factor Authentication (2FA): OTP verification for added security at login.
  • Firewall & IDS: Suspicious traffic is blocked in real time.
  • Staff Training: All staff receive regular training on data protection.
  • Security Audits: Annual third-party penetration testing is conducted.

In the Event of a Data Breach Mostly Play Affected users will be notified by email within 72 hours, and all necessary protective measures will be taken.

4

Sharing Information with Third Parties

Mostly Play We share information with third parties only in very limited circumstances and strictly on a need-to-know basis:

  • Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, and Rocket.
  • Game Providers: Games run on servers of companies like PG Soft and JILI — they can only access game session data, not your personal information.
  • Legal Authorities: Information may be disclosed in response to a court order or a valid request from a regulatory authority.
  • Analytics Services: Anonymized data may be used to analyze site usage.

🔒 Your data is never sold, leased, or shared with third parties for advertising purposes – this is Mostly Play's non-negotiable policy.

5

Cookie Policy

Cookies are small text files stored in your browser. Mostly Play Uses the following types of cookies:

  • Essential Cookies: Required for login sessions and security. The site cannot function properly without these.
  • Functional Cookies: To remember your preferences (language, theme).
  • Analytics Cookies: Used to understand which pages are used most. This data is fully anonymised.

You can disable cookies at any time from your browser settings. However, some features may not function properly.

6

How Long Your Data Is Retained

Mostly Play Your data is retained only for as long as necessary:

  • Account data: retained for the duration of the account and for 5 years after closure (as required by law).
  • Financial transaction records: 7 years (in compliance with international financial regulations).
  • Gaming logs: 3 years (for dispute resolution).
  • Customer support messages: 2 years.
  • Cookies: deleted at end of session or after a maximum of 1 year.

After the retention period, data is securely deleted or fully anonymized.

7

Your Rights

Mostly PlayYou have the following rights over your own data on -:

Right of Access

You may request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data, provided there is no legal obligation to retain it.

Right to Restrict Processing

You can restrict the use of your data to specific purposes.

Right to Data Portability

You can request a copy of your data in a machine-readable format.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time.

To exercise these rights, [email protected]Email us at or reach us via live chat. Mostly Play We typically respond within 3 business days.

8

Children's Privacy

Mostly Play's services are intended strictly for users aged 18 and above. We do not knowingly collect any information from minors.

If we become aware that anyone under the age of 18 has registered on our platform, that account will be closed immediately and all associated data will be securely deleted.

If parents believe their minor child has created an account on our site, please notify our support team immediately.

9

Changes to the Privacy Policy

Mostly Play This policy may be updated due to business needs or legal changes. For significant updates, we will:

  • We will update the effective date at the top of the page.
  • A summary of changes will be sent by email to all registered members.
  • We will notify you via a pop-up notice at login.

Continued use of the site after any changes will be considered acceptance of the updated policy.

10

Privacy Contact

For any privacy-related questions, requests, or complaints, please get in touch with us:

  • Email: [email protected] (Subject: Privacy Request)
  • Live Chat: Available 24/7 from any page on the site
  • Response Time: Via email within a maximum of 3 business days

We are always ready to help in Bangla. If you have any privacy concerns, feel free to reach out — we are here to listen.

Frequently Asked Questions

Mostly PlayPersonal information on your account cannot be changed directly from your profile, as modifying KYC-verified details automatically could create a security risk. To update your information, please contact customer support and provide a copy of your national ID for identity verification. For mobile number changes, an OTP will be sent to your old number and another to your new number — both must be confirmed to complete the change. The process is typically completed within 24 hours.

Mostly PlayThe policy on - is one account per person. However, multiple members of the same household may each open their own account, provided each person registers with their own unique credentials. For example, a father and son can each create separate accounts using their own NID, mobile number, and email address. That said, if multiple accounts claim bonuses from the same device, the system may automatically flag this and trigger an investigation. To stay safe, it is recommended that each account be used from a separate device.

Your data is secure – play with complete peace of mind

Mostly PlayYour privacy is protected on -. Encryption, transparent policies, and Bangla support — all built with you in mind.

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